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1. What are the Village's normal operating hours?

Village Hall is open Monday through Friday from 8:30 AM to 5:00 PM but are closed in observance of the following holidays:

New Year's Day
President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

The lobby is open 24/7 for access to the Police Department.  Payments and other documents can be dropped off after hours in a slot located on the right-hand side of the administration counter labeled "DROPBOX."

2. What type of payments does the Village accept?

We accept cash, check and credit card at Village Hall. Residents who may be looking to make an online payment can do so through the online bill pay option by clicking here.  Please note that a 2.75% processing fee applies to all credit and debit card payments made at Village Hall or online. 

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1. How do I set up my refuse/recycling account?

To set up your refuse/recycling account with Flood Brothers, contact them directly at 630-261-0400 or kenilworth@floodbrothersdisposal.com.

2. How often will my refuse/recycling be picked up?

Both refuse and recycling will be collected once-per-week, on the same day. If you wish to have a secondary collection day each week, please contact Flood Brothers at 630-261-0400.

3. What day is my refuse/recycling collected?

Both refuse and recycling will be collected once per week on the same day. The Village is split into four different zones, each with a different primary collection day. Please click here to determine which zone you are in. 

4. What can I recycle?

Approved materials can be found on our website by clicking here.

5. What if I live on an alley?

Residents who live on an alley are eligible for a reduced price in collection services. If you are interested in receiving the alley collection rate, please contact Flood Brothers directly at 630-261-0400.

6. How is single stream recycling collected?

Single stream recycling means that material can now be collected in a total commingled fashion. Your recycling can now be collected in a combined or mixed fashion. Paper and containers can now be collected without the need of keeping the paper separated from the containers. So, one truck can pick up all of your recycling materials together and they are then sorted at Flood Brothers facilities.

7. Where is my recycling taken?

Flood Brothers takes the recycling to their transfer station and records the amounts coming in on a daily basis. Each month Flood Brothers will send the Village of Kenilworth a monthly report indicating recycling volumes.

8. How is the recycling diversion rate calculated?

The diversion recycling rate is calculated by adding the total monthly volume of refuse taken to SWANCC and the total monthly volume of recycling taken by Flood Brothers. The recycling amount is then divided by the total to give the percentage of diversion. Monthly reports can be found at Village Hall.

9. How do I dispose of larger items, such as mattresses or appliances?

Flood Brothers will collect one bulk item (mattresses, box springs, tables, chairs, and other discarded furniture) under 50 lbs. on collection days at no charge. Items that weigh more than 50 lbs. will incur a $25 per item charge. Flood Brothers asks that when disposing of items weighing over 50 lbs. to contact their office to arrange for a special pick-up at 630-261-0400.

Flood Brothers will also provide collection services for white good items (refrigerators, dishwashers, dryers, and other appliances) for a fee of $20 per item. Residents are asked to call Flood Brothers 24 hours prior to collection to schedule pick-up. 

10. What do I do with my yard waste?

Flood Brothers collects yard waste once a week, on Wednesdays, from April through November 30 each year. Yard waste stickers can be purchased at Village Hall at a rate of $2.50 per sticker. Yard waste stickers should be looped around the top of the bag. Residents may also sign up for a seasonal subscription service directly with Flood Brothers for up to eight units of yard waste per week for $200 per season. 

11. Will my refuse/recycling be collected on a holiday?

Flood Brothers does not collect on the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

All pick-up dates are delayed by one day for customers who are scheduled on the day of or following a holiday. For example: If your normal collection date falls on a Tuesday, your refuse/recycling will be picked up on Wednesday