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1. What are the Village's normal operating hours?

Village Hall is open Monday through Friday from 8:30 AM to 5:00 PM but are closed in observance of the following holidays:

New Year's Day
President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

The lobby is open 24/7 for access to the Police Department.  Payments and other documents can be dropped off after hours in a slot located on the right-hand side of the administration counter labeled "DROPBOX."

2. What types of payment does the Village accept?

We accept cash, check and credit card (Visa, Mastercard, Discover, AMEX) at Village Hall. Residents who may be looking to make an online payment can do so through the online bill pay page.  Please note that a 2.75% processing fee applies to all credit and debit card payments made at Village Hall or online. 

3. I just moved to Kenilworth, is there anything I need to complete for the Village?

Welcome to Kenilworth! There are a few items you'll want to take care of, including transferring the water and sewer bill into your name and getting vehicle stickers for your car(s). Forms for those items, as well as other helpful information for new residents, can be found on our New Resident Guide page on our website. 

4. I'm moving, how do I transfer the water bill out of my name?

If you are moving, and need to transfer the water bill out of your name, all you'll need to do is fill out the Utility Services Stop Service form (PDF) and turn it into Village Hall. Village Staff will generate a final bill for you, using your stop service date, and transfer the account into the name of the new owners. 

5. How do I obtain property file records?

If you are interested in viewing property records, please submit a FOIA Request (PDF). Completed forms can be submitted electronically to info@vok.org or dropped off at Village Hall, 419 Richmond Road. Please allow time for a response. Under FOIA, responses can take up to 21 business days for commercial requests and five days for all other requests. 

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1. Can I park on the street overnight?

Generally, no, Village Ordinance prohibits street parking between the hours of 2:00 am - 6:00 am. We understand there are certain circumstances where it is not always possible to park a vehicle off the street. The Kenilworth Police Department grants overnight parking permission when these situations arise. Examples include home construction or overnight guests when there is no more room in the drive. If you should need to request parking permission, contact us at 847-251-2141, or submit a request through the online portal. Be sure to have the make of the vehicle(s), color, and license plate information.

2. I take the Metra Train to work daily. Where am I allowed to park?

Kenilworth has 3 parking areas designated for commuter use. To view the areas where you can park, check out the Business District Parking Map (PDF). 

Residents with a Village Vehicle Sticker are permitted to park in the commuter lots. Non-residents are required to purchase a Kenilworth Commuter Parking permit. Permits are available quarterly and annually. Permits can be purchased at Village Hall, or online. For questions please contact the Kenilworth Village Hall at 847-251-1666.

map of parking (PDF).

3. I received a parking ticket and don't believe I was at fault, what can I do about it?

If you wish to contest a parking ticket, you must come in person to the Kenilworth Police Department and request the ticket be assigned a court date. You will then be issued a court date at the Cook County Circuit Court in Skokie where you will appear before the presiding judge to contest the ticket.

All court date requests must be made in person within 10 days of issuance of the citation.

4. What happens if I don't pay a parking ticket I received?

If a parking ticket is not paid within 10 days of its issuance, a penalty fee will be imposed and in most cases is equal to the original fine amount. A late notice will then be sent, advising you of the ticket's status. If payment is not received within 30 days of the late notice, the ticket will be sent in for collection.

5. I think there should be a change in parking restrictions, how do those changes occur?

Parking sign requests are received regularly and each one is reviewed individually on its own merits. The proper deployment of parking signs is a critical component of the Village’s parking philosophy/plan. An improperly placed sign can create a hazardous situation, be confusing to motorists, or may simply displace rather than correct a problem. By comprehensively assessing each request we hope to effectively address the existing problem and to minimize other undesired consequences.

It is important to the Board of Trustees and the Village staff that we be responsive to the concerns of our residents. Processing requests for new or different parking signs is a service facilitated by the Chief of Police. Evaluating parking restriction changes is a multi-stepped process that will typically flow through the following steps:

      - Ensuring there is a consensus among a majority of the neighbors in the affected area that a change in parking restrictions is desired

      - Identifying/confirming the existence and duration of the underlying problem

      - Assessing the potential for any adverse impact a change in restrictions may have on the affected or adjacent streets

      - Charging the Police Department with preparing a recommendation designed to promote consistency with the overall parking plan surrounding the affected area

      - Presenting the request for change(s) to the Village Board of Trustees for consideration and possible implementation

Residents considering a parking restriction change are encouraged to contact the Police Chief to discuss the proposed change and to review the steps of the process.

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1. What are noise ordinance restrictions?

Village Ordinance prohibits any activity, outside prohibited days/times, which is attended with loud or unusual noise that disturbs the peace of another. This includes items such as lawn mowers, weed trimmers and power tools.

Construction activities are also prohibited outside the designated days/time under ordinance as well.

Bona fied emergencies and work ordered by the Village are exempt from this ordinance.

Prohibited days/times
Monday through Friday: prior to 7 a.m. and after 6 p.m.
Saturday: prior to 9 a.m. and after 5 p.m.
And at no times on Sundays or upon legal holidays.

Sec 23-1(15):

15. To engage or permit any agent or person (other than employees and independent contractors of the village and independent contractors of the State of Illinois or any agency thereof acting with express authorization of the village board of trustees) employed on premises owned or occupied in the village, to engage in any business, occupation, work or activity, including the use of any machine, tool or other apparatus, the use of which is attended with loud or unusual noise, which disturbs the peace and quiet of any individual, family or neighborhood, before the hour of 7 a.m. and after the hour of 6 p.m. on any day Monday through Friday, before the hour of 9 a.m. and after the hour of 5 p.m. on Saturday, or at any time on Sundays or on the following legal holidays: (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day). Engaging in such business, occupation, work, or activity on Sundays and these legal holidays, or between the hours herein specified on week days, may be summarily abated by any officer of the village, and the failure of any person to cease and desist from such disturbance of the peace and quiet shall make such person or persons guilty of maintaining a nuisance and of disorderly conduct. The provisions of this subsection shall not apply: (1) in the event of a bona fide emergency to which construction workers must respond; or (2) to any work ordered or required by the Village.

2. Is the use of a Segway permitted in the Village?

In Kenilworth, there are no local ordinances specifically regulating the use of a Segway in the Village. Therefore, the only regulations applicable would be state laws.

Under Illinois State statute a Segway falls under the definition of an "electric personal assistive mobility device"

Every person operating an electric personal assistive mobility device upon a sidewalk has all the rights and is subject to all the duties applicable to a pedestrian. However, a person may not operate an electric personal assistive mobility device upon a public sidewalk at a speed greater than 8 miles per hour.

625 ILCS 5/1-117.7 - DEFINITION: Electric personal assistive mobility device.
A self-balancing 2 non-tandem wheeled device designed to transport only one person with an electric propulsion system that limits the maximum speed of the device to 15 miles per hour or less.

625 ILCS 5/11-1005.1 - Electric personal assistive mobility devices.
Every person operating an electric personal assistive mobility device upon a sidewalk or roadway has all the rights and is subject to all the duties applicable to a pedestrian. Nothing in this Section shall be deemed to limit or preempt the authority of any home rule or non-home rule unit of local government from regulating or prohibiting the use of electric personal assistive mobility devices.

625 ILCS 5/11-1412.2. Operating an electric personal assistive mobility device on a public sidewalk.
A person may not operate an electric personal assistive mobility device upon a public sidewalk at a speed greater than 8 miles per hour. Nothing in this Section shall be deemed to limit or preempt the authority of any home rule or non-home rule unit of local government from regulating or prohibiting the use of electric personal assistive mobility devices.

3. I am the victim of identity theft. What should I do first?

If you find yourself the victim of identity theft, stop by or call the Kenilworth Police Department to file a police report. Please bring all supporting documents with you.

IdentityTheft.gov is the federal government’s one-stop resource for identity theft victims. The site provides streamlined checklists and sample letters to guide you through the recovery process.

Visit them at
Identitytheft.gov

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1. How do I set up my refuse/recycling account?

To set up your refuse/recycling account, please contact Flood Brothers directly at 630-261-0400 or kenilworth@floodbrothersdisposal.com.

2. How often will my refuse/recycling be picked up?

Both refuse and recycling are collected once-per-week, on the same day. If you wish to have a secondary collection day each week, please contact Flood Brothers at 630-261-0400.

If you are unsure of your collection day, please view the collection map to find your zone and pickup day.

3. What can I recycle?

Approved materials can be found on our website by clicking here.

4. What if I live on an alley?

Residents who live on an alley are eligible for a reduced price in collection services. If you are interested in receiving the alley collection rate, please contact Flood Brothers directly at 630-261-0400.

5. Where is my recycling taken?

Flood Brothers takes the recycling to their transfer station and records the amounts coming in on a daily basis. Each month Flood Brothers will send the Village of Kenilworth a monthly report indicating recycling volumes.

6. How is the recycling diversion rate calculated?

The diversion recycling rate is calculated by adding the total monthly volume of refuse taken to SWANCC and the total monthly volume of recycling taken by Flood Brothers. The recycling amount is then divided by the total to give the percentage of diversion. Monthly reports can be found at Village Hall.

7. How do I dispose of larger items, such as mattresses or appliances?

Flood Brothers will collect one bulk item (mattresses, box springs, tables, chairs, and other discarded furniture) under 50 lbs. on collection days at no charge. Items that weigh more than 50 lbs. will incur a $25 per item charge. Flood Brothers asks that when disposing of items weighing over 50 lbs. to contact their office to arrange for a special pick-up at 630-261-0400.

Flood Brothers will also provide collection services for white good items (refrigerators, dishwashers, dryers, and other appliances) for a fee of $20 per item. Residents are asked to call Flood Brothers 24 hours prior to collection to schedule pick-up. 

8. What do I do with my yard waste?

Flood Brothers collects yard waste once a week, on Wednesdays, from April through November 30 each year. Yard waste stickers can be purchased at Village Hall at a rate of $2.50 per sticker. Yard waste stickers should be looped around the top of the bag. Residents may also sign up for a seasonal subscription service directly with Flood Brothers for up to eight units of yard waste per week for $200 per season. 

9. Will my refuse/recycling be collected on a holiday?

Flood Brothers does not collect on the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

All pick-up dates are delayed by one day for customers who are scheduled on the day of or following a holiday. For example: If your normal collection date falls on a Tuesday, your refuse/recycling will be picked up on Wednesday 

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1. I am concerned about speeding vehicles on my street, what can be done about it?

All too often when driving, motorists don't check vehicle speed. Oftentimes we assume we are operating within the limit, when in fact we are not. This stems from habit or inattention.

The Kenilworth Police Department has also purchased a portable speed monitoring display. This speed display can be placed in areas in which using the full-size speed trailer is difficult or not possible due to traffic concerns or the roadway configuration.

Residents with speed concerns are invited to contact the police department and speak with a supervisor to discuss a speed monitor request. The Kenilworth Police Department makes every effort to address safety concerns and will work with citizens in developing a solution.

speed limit and speed hump information (PDF).

2. What are the new changes in the Illinois Graduated Driver Licensing (GDL) Program?

There are several phases to the Illinois GDL program:
- Permit Phase for Drivers 15 Years of Age
- Initial Licensing Phase for Drivers 16-17 years of Age
- Full Licensing Phase for drivers 18-20 Years of Age

Each phase contains its own restrictions and sanctions which are listed in a downloadable PDF brochure created by the Illinois Secretary of States office. Download and view this PDF brochure.