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Kenilworth Police Department administrative personnel will answer the administrative phones and be available for walk in guests at the police front desk Monday through Friday from 8:30 a.m. to 5:00 p.m. All other hours, the administrative phone calls will automatically forward to the consolidated dispatch center.
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Yes. Nothing will change with regard to police patrol or response. If a citizen requests a police response in the Village of Kenilworth, a Kenilworth Police Officer will respond as they currently do.
No. Calls will be routed the same way they are today.
After standard hours, a trained dispatcher will have video and audio coverage of our lobby. The dispatcher will have the ability to send a Kenilworth officer to the lobby, or provide other assistance through the service kiosk.
The Village Hall Lobby will remain un-locked. If the visitor is experiencing an emergency or immediate threat, they will be able to activate a door locking mechanism to provide safety and speak with a dispatcher on the monitor who will dispatch a Kenilworth Police Officer. The dispatcher will be able to observe the lobby via video feed.
No change. Calls will be routed the same way they are today and services will still be provided by the Winnetka/Kenilworth Fire Department.
Staff who have not already found another position are given an opportunity to interview for the newly-created positions at the Consolidated Dispatching facility. Additionally, the Village intends to hire an employee to provide records functions, answer administrative phone calls and handle front counter walk-in business Monday – Friday 8:30 a.m. to 5:00 p.m.
A total of 5 or 6 new dispatchers will be hired as Glenview employees by the Village of Glenview. Glenview will be interviewing the dispatchers from our partnering communities first, in order to fill these positions.
Approximately $100,000 in annual operational savings.
One administrative support position will be created in Kenilworth once dispatch services are transferred to Glenview. These personnel costs have been included in the overall net savings of consolidation noted in Question #9.
Annual operating expenses will be $158,810 plus a one-time capital cost of $167,500.
As in current practice all new hires go through extensive training, which includes a ride-along program so they can learn about the geography and nuances of Kenilworth.
Yes. At the Consolidated Dispatch Center there will be a call taker and a dispatcher to help expedite dispatch efforts and more effectively handle emergency situations. Additionally, the Consolidated Dispatch Center includes built-in redundancy in case of a catastrophic event affecting the facility. Currently, if the Village Hall Building were damaged in a natural disaster, the Village could not function fully in dispatch services. Having a fully redundant dispatch center in Highland Park provides an extra level of back-up to keep emergency communications operational should the need arise.
The full report can be found online at: Kenilworth 911 Consolidation Feasibility Study (PDF)